Detailed message taking

Sometimes a basic message is not sufficient for your needs. You may require detailed and structured information to be taken, a template filled in, or a decision tree completed as part of an information gathering process.

We work closely with our clients to determine the objectives of taking the information, and then to define the essential elements which need to be taken down in the course of a telephone conversation.

We use a variety of web-forms and other facilities to achieve this and we will also use your online systems if requested so that information does not have to be re-entered or to avoid having to put in place costly integration software.

Whatever the reason, we can offer a solution that is tailor-made for your needs and gets right to the point. This gives you the information you need ensuring your customers feel as though they have been listened to with confidence.

This service includes filtering nuisance and sales calls as directed by you. Such calls are not recorded, not relayed and not charged for.