Why message taking?

Our clients take on this service for a variety of reasons. These include:

• Overflow call handling - this is where either phone lines are engaged or there simply aren't enough people available to cope with the calls coming in. This may be because:
  • they are already making or taking another call
  • staff are in meetings or out of the office
  • there is sickness, holidays or other absence
  • temporary staff have not arrived
  • other reasons or conditions which have prevented staff arriving (snow or traffic accidents)

• Full call answering - this is where all the calls to a particular number are answered directly by us. This is usually put in place because:
  • a decision has been made that staff are to focus on their area of expertise instead of being distracted by phone answering
  • part of the operations have effectively been outsourced and a dedicated number has been put in place to deal with it
  • the business is running a marketing campaign with dedicated marketing numbers which need to be manned and the information collected
  • there is a shutdown period such as over a long holiday or maintenance when the business is not going to be manned
  • a facility is needed for early morning calls before the business opens, lunch time cover or for after work hours calls
  • Ad hoc requirements such as during staff training days

• Other land line requirements - these are specific additional services which can be provided
  • Emergency planning and business continuity should phone lines or power be disabled
  • Moving offices
  • Fire drills or actual emergencies requiring evacuation

• Mobile phone diverts - people use mobile phones more and more. Our clients often divert them to us because:
  • meetings are taking place and they don't want to be interrupted or distracted
  • they are driving and don't want to receive calls
  • its during a vacation but they want the same quality of service and image to be provided
  • in an environment when it is unlikely the phone will be on or answerable - eg in a gym or hospital

To read what our customers say about our service click here for Testimonials.

Techvolution telephone answering

Techvolutions provides a simple and very cost effective solution through providing its clients with their own team of dedicated personal assistants. All of our call handlers / operators live and work here in the UK. This includes when calls are answered in the middle of the night and over the weekend.

All of your calls are answered by your own PA, giving you peace of mind that you will never miss a new enquiry again. Techvolution is a personal service - your clients are immediately greeted by a person with a friendly voice on the line, and not a pre-recorded message, answer machine or an engaged tone.

The system at our offices immediately identifies who the call is for and allows the PA to give out helpful information or answer general enquiries on your behalf as if they were actually members of your staff.

All of this costs a fraction of the price of employing staff. It involves no administration and gives an excellen first impression to the caller. Messages are passed to you instantly by either text to mobile, email or both. You can also phone and speak to your PA at any time.

Answering potential customer calls is one of the most difficult tasks for any organisation to carry out and this is just what Techvolution specialises in - having had many years experience in being the front-line virtual office solutions for a whole host of organisations - from the small, one, two and three-person traders etc., through to larger organisations.

Are all of your calls:

• Answered in the same professional and friendly manner?
• Is it usually the same person answering?
• Do they always appear to be answering as though you are really important to them?
• Are your calls actually answered by a real person and not voice-mail?